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1. Are you insured
and bonded?
Yes, Woody's Pet Watch, LLC and all
of its pet sitters have completed a criminal background check and
are insured and bonded for your safety and peace of mind. We are insured
through Business Insurers of the Carolinas.
2. What areas of
Omaha do you service?
We service all of Omaha including:
Bellevue, Bennington, Benson, Boys Town, Elkhorn, Fremont, Gretna, La Vista
Millard, Offutt, Papillion, Ralston, Valley and Waterloo. Some areas require a
gas surcharge if they are outside of 10 miles of the pet sitters
home base.
3. Do you charge
extra for holidays?
No, we do not charge extra
for holidays.
4. How do you ensure the quality
of your pet sitters and dog walkers?
We personally interview our pet sitters
and dog walkers and make sure that they follow Woody's Pet Watch,
LLC guidelines and procedures and have the proper training. We also
run background checks on all of our pet sitters.
5. Why hire a professional pet sitter?
First, a professional pet sitter is
someone who has experience with pet sitting, belongs to a pet
sitting organization and is continually being educated on pets and
their care.
A professional pet sitter is not the
neighbor kid down the street.
Benefits of using a pet sitter:
- Your pet remains in the comfort
of their own home, surrounded by familiar things (bed, toys,
smells, sounds, etc.), and they get to follow their regular
routines.
- Your pet stays on their same
diet and exercise routine.
- Your pet receives personalized
attention while you are gone. The next best thing to your tender
loving care.
- Your pet doesn't have to travel
in a car or be in an unfamiliar environment.
- The pet sitter can give your
home a "lived-in" look by picking up your newspaper, mail,
putting out and bringing in trash cans, watering plants,
rotating lights, etc.
6. Do I have to meet you before
service?
Yes, we do not provide service based
on verbal contracts or messages left on telephone answering machines
or voicemail messages. We ask that you schedule a free consultation
and complete the necessary registration process and have two working
house keys available , prior to our
meeting.
7. What happens at the free consultation/get acquainted
meeting?
We'll go over all the required paperwork, tour your home, meet your
pets, take notes, get specific instructions, answer your questions,
and schedule your service. It is important to have 2 fully
tested copies of your key available to us.
8. How far in advance do I need to book?
The more notice the better,
especially around the holidays and during the summer months. Two
weeks in advance is usually sufficient. We realize and understand
that emergencies happen, so please call us and we will do our best
to accommodate you.
9. What happens if I need to cancel or reschedule?
Reservations for 1 to 4 days require
a 24-hour notice for cancellations. Less than a 24-hour notice will
result in the Client being charged 25% of booked services including
sales tax.
Reservations for 5 or more days require a
72-hour notice for cancellations. A less than 24-hour notice will result in
the client being charged 25% of booked services including sales tax.
All fees are non-refundable; however, a
non-transferrable credit will be issued and held on file for one year.
10. What happens if I will be delayed in returning home?
It is very important that you
contact us immediately if you will be arriving home late from your
trip. Please note there will be a charge for extra visits.
11. Why do I have to call Woody's Pet Watch, LLC when I return
home?
We will continue to visit your pet until we have confirmation that
you have returned home. We don't want to assume that you arrived
home in case your trip was delayed, cancelled or you had an
emergency.
12. Will you charge me for visits if I come home early?
Please notify us of early returns by giving at least a 24-hour
notice. If less than 24-hour notice is given, you will be charged
25% of the remaining booked services, including sales tax.
13. What types of animals do you pet sit?
We sit for all types of animals,
dogs, cats, birds, rodents, reptiles, amphibians, fish, etc.
14. Do you pet sit outdoor cats?
Yes, but because of the risk and uncertainty involved,
you will be asked to sign a waiver releasing Woody's Pet Watch, LLC
from liability if the cat should be injured or become missing.
15. Will you visit my
pet every other day?
No, we require at least 2 visits per
day for dogs and at least one visit per day for cats. We do not skip
days.
16. What happens if my pet becomes
ill or injured while I am away?
All of our clients are required to
complete a veterinary and emergency contact form for each pet under
our care. We will make every effort to contact you and receive your
instructions. However, in the case of an emergency, we will not
hesitate to take a pet to the veterinarian. Woody's Pet Watch, LLC
is not responsible for costs incurred from veterinary visits.
Additional time spent transporting the pet and providing extra care
is billed at an hourly rate.
17. What if there is an emergency in my home, unrelated to my
pet?
We will do everything possible to
resolve the situation without disrupting your trip. We will contact
your emergency contact for instruction and if necessary, we will
contact you.
18. Will you provide updates on how my pet is doing while I am
away?
We maintain a daily report of the
happenings in your home while you are away. We document each visit
and let you know if there was any strange behavior with your pet or
their eating habits. You will also have your sitter's cell phone
number to call with any updates or concerns.
19. Do you offer boarding?
Yes, but not as a general rule. This
option would need to be discussed on an individual basis and is
probably an option for pets in need of constant supervision.
20. What happens if the pet food runs out while I am away?
We do not allow any pet in our care
do not go without food. If you run out of food, an extra fee (in
addition to the cost of the food) will be added to your bill.
21. I have a family member that lives close by and will also
visit, is that okay?
We do not like to share pet sitting assignments. There are too many
things that can go wrong, such as problems with over-feeding,
unlocked doors, lost keys, missed feedings, etc. If it is absolutely
necessary, we will have you sign a waiver to release Woody's Pet
Watch, LLC from any liability for the time periods covered by
someone else.
22. Do you keep client information/key/alarm codes confidential?
Client confidentiality is very important. We do not share client
information and the records are kept safe and secure at our office.
All keys are labeled with your pet's name only, so they cannot be
traced to your residence if found or stolen. Please see our
privacy policy.
23. How much does a visit cost?
Please see our
services /pricing page for
information on our costs.
24. How do I get started with Woody's Pet Watch, LLC?
You can contact us via
email or telephone
and we can answer any questions. Prior to the initial consultation
we ask that you complete the new customer registration process, a
link for New Customers is found on
our homepage of the website.
25. How do I go about paying for my pet sitting
or dog walking?
We will provide you with an invoice
(via email) or a verbal amount over the telephone prior to your
leaving. We ask that you either pay us via PayPal on our website or
leave a check payable to Woody's Pet Watch, LLC.
26. How long is each visit and at
what time?
Average visits are 30 minutes and
they are made within a time frame discussed at the initial
consultation.
27. Do you take "last- minute" reservations?
Yes, ONLY, if you are a current
client and we already have your key, a completed service agreement
and all necessary forms. We will make every effort to accommodate
last minute NEW clients, depending on the time and resources
available. Additional charges may apply.
28. Do you administer medication to pets?
Yes, we administer pills,
ointments, and drops with a vet's written approval and
instructions. We will not administer medication to any animal that
poses a danger to the sitter. Some of our pet sitters can administer
injections, we will try to have one of them take care of your pets
if this is a necessary service.
29. Can I hire my pet sitter or
dog walker directly?
No!, please do not put our pet
sitters or dog walkers
in the uncomfortable position of offering them employment apart from
Woody's Pet Watch, LLC. We require that all pet sitters and dog
walkers sign a
non-compete agreement and they are contractually prohibited from
soliciting or accepting employment directly from our clients.
30. Will I always have the same pet sitter
or dog walker?
We will try to ensure that you have
the same pet sitter so that they can build a relationship with you
and your pets. There will be occasions when your sitter might have
schedule conflicts, be sick or on vacation. In that event we would
do our best to introduce you to the replacement prior to any pet
sitting or dog walking services. If it requires another consultation
visit, this is done at no charge to you.
31. What if my property or pet is damaged while I am away?
Woody's Pet Watch, LLC agrees to
provide the services as stated in our service agreement in a
reliable, caring and trustworthy manner. We are only liable for
claims arising from negligence or willful misconduct on the part of
Woody's Pet Watch, LLC. Animals are unpredictable and we cannot
accept responsibility for related mishaps (bites, furniture, damage,
spills, pet stains, etc.). In addition, if your pet has access to
the outdoors, we are NOT responsible for injury, disappearance or
fines.
32. Can we contact you while we are away? Or will you contact
us?
If you want us to contact you while
you are gone we can make arrangements to send you an email or voice
mail. Your peace of mind is important to us. You are always welcome
to contact us to check in on your pets.
33. What happens if my pet gets out
of the yard?
We require that all pets wear
identification tags at all times while under our care. We also,
require that your backyard and gates are secured while you are away.
If your pet happens to get out of your yard we will contact the
necessary agency to alert them of your pet's disappearance and we
will contact you immediately.
34. May I offer a gratuity to my
pet sitter or dog walker?
Yes, you may offer it directly to
your sitter or walker or send it to Woody's Pet Watch, LLC and we
will ensure that your sitter or walker receives the gratuity. 100% of
gratuities go to your pet sitter or dog walker.
36. Do I have to have another
appointment and fill out another service agreement every time I
leave town?
No, your service agreement covers
future visits under the terms of the agreement. If you get a new pet
or there are significant changes, you must complete a new agreement.
37. Does Woody's Pet Watch, LLC
ever share my information with any other company or individual?
See question/answer #22
38. What happens if my pet dies
while I'm away?
We will contact you immediately and
follow the instructions that you provided us in the Veterinary
Instructions and Owner Absentee Authorization Form.
39. How do I know if your pet
sitter or dog walker actually shows up and cares for my pet as
promised?
Woody's Pet Watch, LLC hires
responsible pet sitters and dog walkers. They are required to leave
a daily note for each and every visit they make. They inform you of
your pet's behavior, activities, etc.
Call us at (402) 517-PAW1 (7291)
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